LOCATION:

New York, NY

QUALIFICATIONS:

• BS/BA degree with 4-6 years of related work experience
• Passion for luxury brands and our social mission a must
• Experience in DTC online strategy and content management with a high-growth, luxury brand
• Excellent written & oral communication skills; command for “brand voice” and brand positioning
• Proficiency with Adobe Creative Suite, Mac, & Microsoft Office
• Extremely detail-oriented; ability to multi-task & meet shifting deadlines
• Demonstrated ownership and problem-solving skills
• Interest in socially responsible business; Interest in art or interior design
• A positive, can-do attitude and willingness to roll up your sleeves & take on any task to keep our wheels moving—that’s what we all do and what makes startups amazing

RESPONSIBILITIES:

• Oversee the strategy and execution of content marketing for the website; developing and overseeing other marketing-related collateral & activities
• Contribute to strategy for lifecycle marketing, customer retention, and paid acquisition with a lens to both brand and data-driven results
• Create written content and oversee visual content creation for user engagement and brand development, including website copy, blog posts, advertisements, and email marketing
• Manage organic social media channels
• Work closely with cross-functional teams to understand shifts in calendar and strategies based on inventory or business performance and adjust accordingly
• Analyze post-mortem reports on each marketing campaign to measure success, iterate, and optimize
• Manage site content calendar and refreshes, including product launches, sale campaigns, and special promotions on site
• Develop and execute site content plans in collaboration with product and creative teams
• Contribute to catalog strategy and coordinate catalog marketing with digital experience
• Manage Graphic Design & Marketing Assistant

Interested applicants should send their cover letter and CV to
careers@stfrank.com.

LOCATION:

New York, NY

QUALIFICATIONS:

• BS/BA degree in textile design, product design, or related field with 0-2+ years of related work experience
• Excellent written & oral communication skills
• Highly organized and detail oriented; ability to multi-task & meet shifting deadlines
• Proficient in Adobe Photoshop and Illustrator; experience with textile repeat work a plus
• Demonstrated ownership and problem-solving skills
• Passionate about creating beautiful products and a strong visual eye
• Interest in socially responsible business; interest in art or interior design
• Positive, can-do attitude and willingness to roll up your sleeves & take on any task to keep our wheels moving—that’s what we all do, and what makes startups amazing
• Portfolio required

RESPONSIBILITIES:

• Working closely with the Senior Manager, Product Development & Creative Director to assist with design work and renderings for new product introductions across home decor categories, including textiles & bedding, tabletop, decorative accessories, & gifts.
• Preparing spec sheets and QC guideline documents for all new product introductions.
• Updating product development tracker on a weekly basis.
• QCing reorders of current programs and assist with processing vintage collections.
• Organizing and maintaining product sample inventory.
• Coordinate product photography and managing logistics for catalog photoshoots.

Interested applicants should send their cover letter, portfolio, and CV to
careers@stfrank.com.

LOCATION:

Remote (United States)

QUALIFICATIONS:

• BS/BA degree with 3-6 years of related work experience
• Passion for customer service and sales
• Proficiency with Microsoft Office, Google Suite, & Mac; CX platforms are a plus
• Excellent written & oral communication skills; command for “brand voice” and brand positioning
• Extremely detail oriented; ability to multi-task & meet shifting deadlines
• Demonstrated ownership and problem-solving skills
• Interest in socially responsible business; Interest in art or interior design
• Positive, can-do attitude and willingness to roll up your sleeves & take on any task to keep our wheels moving—that’s what we all do, and what makes startups amazing

RESPONSIBILITIES:

• Developing and refining strategy for creating a pre-eminent customer experience across channels, including VIP and trade-focused programs
• Managing & responding to inbound customer service inquiries via phone, email, chat, text
• Mastering product and operational knowledge to coordinate customer response across corporate, store, and warehouse teams
• Managing & executing proactive customer outreach and follow-up to cultivate and strengthen customer relationships while driving revenue
• Overseeing St. Frank’s trade program to establish and grow relationships with interior design clients

Interested applicants should send their cover letter and CV to
careers@stfrank.com.

LOCATION:

New York, NY

QUALIFICATIONS:

• BS/BA degree with at 8-10 years of Merchandising or Buying experience Experience in home strongly preferred
• Advanced in Excel with strong quantitative skills
• Highly organized and detail oriented, both with physical products/processes and in regards to multitasking and managing multiple deadlines/projects
• Excellent collaboration and written/oral communication skills
• Some experience working cross-culturally to motivate vendors and teams
• Experience managing a team and mentoring direct reports
• Passion for the St. Frank product, brand, and customer experience
• Interest in design & socially responsible business
• Demonstrated organizational and problem-solving skills
• Committed to rolling up your sleeves & take on any task to keep our wheels moving – that’s what we all do, and what makes startups amazing

RESPONSIBILITIES:

• Managing open to buy to hit revenue goals while adhering to finished goods and raw material budget
• Forecasting demand at the SKU and location level using internal and external planning tools
• Creating merchandising strategy and partnering with product design + development team to execute product vision
• Placing PO's to meet forecasted demand using in depth knowledge of partner lead times and requirements
• Collaborating with Production to land PO's in a timely manner and cost efficiently
• Collaborating with the Sales & Marketing team to manage inventory movement, communicate production status, and meet product release deadlines
• Building, strengthening, and maintaining artisan & local vendor relations, in collaboration with the product development team

Interested applicants should send their cover letter and CV to
careers@stfrank.com.

LOCATION:

San Francisco, CA

QUALIFICATIONS:

• Minimum 0-2 years of related work experience
• A "people person" who connects easily with others
• Excellent written & oral communication skills
• Strong sales and customer service skills
• Extremely detail oriented; ability to multi-task & meet shifting deadlines
• Demonstrated organizational and problem-solving skills
• Interest in socially responsible business
• Positive, can-do attitude and a smile for everyone
• Willing to roll up your sleeves & take on any task to keep our wheels moving--that's what we all do, and what makes startups amazing
• Interest or experience in product, art & interior design is a definite plus
• Microsoft Office, Mac & PC proficient

RESPONSIBILITIES:

• Meeting daily, weekly and monthly sales targets.
• Curating relationships with customers.
• Maintaining a luxury level of customer service for each client and each transaction.
• Representing the St. Frank brand; highlight product stories, processes and provenances in thoughtful, articulate customer communication.
• Advising clients with product suggestions to bring the St Frank aesthetic into their homes.
• Managing in-store inventory of product and supplies.

Interested applicants should send their cover letter and CV to
careers@stfrank.com.