LOCATION:

New York, NY

QUALIFICATIONS:

• BS/BA degree with 10-15 years of related work experience
• Passion for luxury brands and our social mission a must
• Experience in DTC online strategy with a high-growth, luxury brand
• Experience with Shopify and managing front end developers
• Experience managing digital ad spend and digital agencies
• Experience with lifecycle marketing and customer retention
• Excellent written & oral communication skills; command for “brand voice” and brand positioning
• Extremely detail oriented; ability to multi-task & meet shifting deadlines
• Demonstrated ownership and problem-solving skills
• Positive, can-do attitude and willingness to roll up your sleeves & take on any task to keep our wheels moving—that’s what we all do, and what makes startups amazing

RESPONSIBILITIES:

• Oversee strategy for lifecycle marketing, customer retention, and paid acquisition with a lens to both brand and data-driven results
• Deploying performance marketing resources, internal and external, to manage and execute digital marketing budget while maintaining target ROAS (channels include but are not limited to Facebook, Instagram, Google, Pinterest, affiliate)
• Optimizing marketing channel mix to maximize ROAS and new customer acquisition
• Contribute to catalog strategy and coordinate catalog marketing with digital experience
• Drive online KPIs and manage analytics
• Oversee continuous UX optimization
• Own web experience, including website merchandising, product maintenance, and brand storytelling
• Oversee content marketing team to drive brand engagement

LOCATION:

San Francisco, CA

QUALIFICATIONS:

• Minimum 0-2 years of related work experience
• A "people person" who connects easily with others
• Excellent written & oral communication skills
• Strong sales and customer service skills
• Extremely detail oriented; ability to multi-task & meet shifting deadlines
• Demonstrated organizational and problem-solving skills
• Interest in socially responsible business
• Positive, can-do attitude and a smile for everyone
• Willing to roll up your sleeves & take on any task to keep our wheels moving--that's what we all do, and what makes startups amazing
• Interest or experience in product, art & interior design is a definite plus
• Microsoft Office, Mac & PC proficient

RESPONSIBILITIES:

• Meeting daily, weekly and monthly sales targets.
• Curating relationships with customers.
• Maintaining a luxury level of customer service for each client and each transaction.
• Representing the St. Frank brand; highlight product stories, processes and provenances in thoughtful, articulate customer communication.
• Advising clients with product suggestions to bring the St Frank aesthetic into their homes.
• Managing in-store inventory of product and supplies.

Interested applicants should send their cover letter and CV to
careers@stfrank.com.